Reservation Policy

• The reservations shall be guaranteed with a credit card by supplying the holder’s name, card number, expiration date and security code.
• In order to make the reservation, the Hotel will make a pre authorization of the first night to validate de credit card.
• Prepaid / Non Refundable rates: the total amount of the stay will be charged at the moment of the confirmation
• In case of not having a credit card, a bank deposit will be requested. This deposit must be of the first night (depending on the accommodation). The bank receipt shall be faxed.
• In case of No show, your room(s) will be released and you will be subject to the terms and conditions of the Cancellation Policy.
• Check in: 15 hrs.
• Check out: 12 hrs.
• The total price of this booking does not include mini-bar items, telephone usage, laundry service, etc. If applicable, the hotel will add the extra charges to your bill.
• Taxes: 21% VAT is not included.

Cancellation Policy

• Cancellations will be processed when the Hotel receives an email or a fax with this information.
• Prepaid / Non Refundable rates: no cancellations are allowed. In case of cancellation, modification or no show, the total of the stay is charged. The amount is non refundable.
• For cancellations made 11 days prior to arrival date, there will be no charge.
• For cancellations made 10-3 days prior to arrival date, an administrative charge of the 50% of the first night will be debited to your credit card.
• For cancellations made 2 days – 24 hours prior to arrival, the cost of the first night will be debited to your credit card.
• In case of NO SHOW, early CHECK OUT or cancellations less than 24 hours before the arrival, the total of the booking will be debited to your credit card.
• All cancellations policies apply according to the GMT of the Hotel.
• On the check in, the Hotel reserves the right to validate your credit card making a pre authorization of the total of the reservation